Shipping
ORDERS AND PAYMENT
You can browse our wide range of products in the website and add the products into the shopping cart. After adding all the products you need, you may proceed to checkout and complete the purchase. Our products are also available at Amazon as well.
We accept all major credit card through Paypal including Visa, Mastercard, Discover, American Express. You may also checkout by logging in with Paypal or as a guest
The tracking information is available once you logged in as a member.
After successfully placing an order, you will receive an order confirmation email sent to your registered email with order details.
If you still cannot receive any order confirmation, please make sure you are entering a correct email address; OR Check ""Junk Mail"" Section; OR Contact us at cs_us@catalo.com.
SHIPPING AND TRACKING
| Location | Free Shipping | Flat Rate | Est. delivery time |
|---|---|---|---|
| USA Domestic Standard | USD35 or above purchase | USD5 | 3-7 Days |
| USA Domestic Express | N/A | USD25 | 1-3 Days |
| Canada Domestic Standard | N/A | USD10 | 2-7 Days |
Standard shipping is included on every domestic order and expected to be delivered within 3-7 business days. As soon as your product shipped, we will email you the tracking information. If you have any trouble locating your order, please email us at cs_us@catalo.com .
Customers in Hawaii and Alaska may experience longer shipping times. International order delivery will depend on location, which will be provided upon selection of this option.
Your tracking number will apear as a link in the order confirmation email. You can also click on the "Order History" tab or in your Account once you log in. If you are having trouble locating your shipment, please email us at cs_us@catalo.com.
Once your order is already placed, any changes of shipping information cannot be changed.
Sorry , we do not support international shipping at the moment. If you would like to get more information, please email us at cs_us@catalo.com.
RETURN POLICY
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at cs_us@catalo.com. Please supply the Representative with your order number and item number from the original confirmation e-mail. The Representative will also need your e-mail address and phone number. CATALO is committed to make every reasonable effort to replace the item in a timely manner.